Let's Talk

The first step toward a science partnership.

Get in touch with us for information about our branded ingredients, sample requests, access to clinical files, or to discuss formulations. We typically respond within 24 hours.

Contact Information

From Türkiye's logistics heart, to the entire industry.

Headquarters & Warehouse

Başkent OSB · 18. Cadde No: 33

Malıköy / Sincan / Ankara

Ministry of Health Approved Pharma Warehouse · GDP standard

View on map

E-mail

info@biontera.com

General inquiries, quotations & sample requests

Working Hours

Monday – Friday · 09:00 – 18:00

Saturday-Sunday · Closed (e-mail responses follow)

Service Channels

You can reach us directly for the following processes:

  • Sample request (for each brand)
  • COA, allergen, shelf life, organoleptic files
  • Bulk orders and pricing
  • Formulation & regulatory consultancy
  • Clinical publication PDF sharing (with NDA)
  • Contract manufacturing & custom formulation requests

Get in touch with us

Please fill in the form below. Our team will respond within 24 hours.

Your information is used only to respond to you. Stored in compliance with KVKK (Turkish Personal Data Protection Law).

Location

Başkent OSB Malıköy — the logistics heart of Anatolia.

Our position at the geographic center of Türkiye enables fast 24-48 hour shipping nationwide.

Başkent OSB · 18. Cadde No: 33 · Malıköy / Sincan / Ankara

24-48 hours
Nationwide shipping
2-8 °C
Cold chain capacity
Lot-based
Traceability & technical files
FAQ

Clear answers about our process.

How long does it take to receive a sample? +

For ingredients available in our Türkiye warehouse, shipping within 1-3 business days. For special orders from India, 2-3 weeks. Clinical data and technical files are shared the same day after NDA signing.

What is the minimum order quantity (MOQ)? +

Varies by ingredient. Typical MOQ: 1-5 kg for probiotics, 5-25 kg for liposomal/nano forms. 25-100 kg for branded extracts (Grantria, Stadice etc.). Sample shipments are between 100 g - 1 kg, free or at symbolic cost.

Are you compliant with Turkish dietary supplement regulations? +

All ingredients are produced in GMP, FSSAI and international standards. We provide formulation recommendations according to Turkish Food Codex and TGK Annex-3 cap values. Our probiotic strains comply with the approved strain list in Türkiye. Regulatory consultancy is part of our support service.

How do I access clinical data and publications? +

Public summaries of published articles are on our website. Full PDFs and manuscripts in publication phase are shared with your technical team after NDA (Non-Disclosure Agreement) signing. Two-way NDA signing process typically takes 2-3 business days.

Do you offer custom formulation and contract manufacturing services? +

Yes. Through our partnerships with Zeus Hygia and SSV Pharma, we can initiate contract development processes for custom ingredient combinations and private-label finished products. Comprehensive service including concept validation, prototype production and stability studies.