Let's Talk

Contact us.

Contact us for beadlet development, ingredient supply, samples or technical files. We usually respond within 24 hours.

Contact Information

Our address and working hours.

Headquarters & Warehouse

Başkent OSB · 18. Cadde No: 33

Malıköy / Sincan / Ankara

Ministry of Health Approved Pharma Warehouse · GDP standard

View on map

E-mail

info@biontera.com

General inquiries, quotations & sample requests

Working Hours

Monday – Friday · 09:00 – 18:00

Saturday-Sunday · Closed (e-mail responses follow)

Service Channels

You can reach us directly for the following processes:

  • ◆ Sample request (for each brand)
  • ◆ COA, allergen, shelf life, organoleptic files
  • ◆ Bulk orders and pricing
  • ◆ Formulation & regulatory consultancy
  • ◆ Clinical publication PDF sharing (with NDA)
  • ◆ Contract manufacturing & custom formulation requests

Get in touch with us

Use the form for sample, technical-file and supply requests. Our team will get back to you shortly.

Location

Başkent OSB, Ankara.

We arrange shipments from our Ankara warehouse according to product availability and the delivery address.

Başkent OSB · 18. Cadde No: 33 · Malıköy / Sincan / Ankara

24-48 hours
Nationwide shipping
2-8 °C
Cold chain capacity
Lot-based
Traceability & technical files
FAQ

Frequently asked questions.

How long does it take to receive a sample? +

For ingredients available in our Türkiye warehouse, shipping within 1-3 business days. For special orders from India, 2-3 weeks. Clinical data and technical files are shared the same day after NDA signing.

What is the minimum order quantity (MOQ)? +

Varies by ingredient. Typical MOQ: 1-5 kg for probiotics, 5-25 kg for liposomal/nano forms. 25-100 kg for branded extracts (Grantria, Stadice etc.). Sample shipments are between 100 g - 1 kg, free or at symbolic cost.

Are you compliant with Turkish dietary supplement regulations? +

All ingredients are produced in GMP, FSSAI and international standards. We provide formulation recommendations according to Turkish Food Codex and TGK Annex-3 cap values. Our probiotic strains comply with the approved strain list in Türkiye. Regulatory consultancy is part of our support service.

How do I access clinical data and publications? +

Public summaries of published articles are on our website. Full PDFs and manuscripts in publication phase are shared with your technical team after NDA (Non-Disclosure Agreement) signing. Two-way NDA signing process typically takes 2-3 business days.

Do you offer custom formulation and contract manufacturing services? +

We develop and manufacture brand-specific beadlets at our GMP-approved facility in Başkent OSB, Ankara. We plan prototype requirements, manufacturing scale, packaging and the scope of technical evaluation for each project.